Support Policy for Hezena Lemaletian Foundation

At Hezena Lemaletian Foundation, we are committed to ensuring the privacy and security of all users, donors, and campaign participants. Below is a summary of our support policies:

1. Information We Collect

  • Personal Information: Basic personal details such as name, email address, and optional profile pictures for user registration.
  • Campaign Information: Details provided by campaign creators, including campaign descriptions, goals, and media content.
  • Donation Information: Payment details like credit card information or payment gateway credentials to process donations.
  • Usage Data: Non-personal data, such as IP addresses, browser types, and device identifiers, to improve user experience.

2. Data Security

We ensure the safety and confidentiality of your data through secure storage and processing protocols.

  • User Accounts: Information is retained as long as the account remains active or until the user requests deletion.
  • Campaign Data: Retained for auditing, reporting, and dispute resolution for a reasonable period after campaign closure.
  • Donation Records: Stored securely and retained as required by applicable laws and regulations.

3. Information Sharing

We do not sell, trade, or transfer users' personal information to external parties without explicit consent. However, information may be disclosed under the following circumstances:

  • Legal Compliance: In response to legal requirements or court orders.
  • Policy Enforcement: To protect rights, property, or safety.

4. Duration of Information Retention

  • User Accounts: Information is stored until the user requests deletion or the account is inactive.
  • Campaign Data: Retained for a reasonable period after campaign conclusion.
  • Donation Records: Retained as mandated by compliance laws and regulations.

5. Use of Data

All collected data is used to enhance the platform's functionality and provide a seamless experience for users, donors, and campaign creators.

We value your trust and strive to maintain transparency, security, and accountability in all our operations. For more details, visit our website or contact our support team.